Wim Hoving is known for his confrontational stories, his dislike of sacred houses and his innovative urge to make IT service management subservient to the business.
He has been active in many service management implementations for over 20 years. The last 10 years mainly as chief architect of the ISM method.
His drive is to give IT organizations grip on their working methods, to create and contain satisfied customers. Learning to work and grow with one service-oriented integrated working method. Growing teams into professional service providers.
Wim regularly speaks about ITSM, writes books, publishes articles and blogs and leads the ISM masterclasses.