Paul has been actively involved in ITSM for 30+ years in roles of managing consultant, Service development manager and as ITIL developer. He was co-author of the ITIL publication “Planning to Implement IT Service Management” and was member of the ITIL advisory group for ITIL Version 3 and the architect team for ITIL Practitioner. Paul is co-director and co-owner of GamingWorks, a company that developed the int. renowned ‘Apollo 13 – an ITSM case experience’ ITSM simulation game,the phoenix project (DevOps simulation) and MarsLander (ITIL4 simulation). He was also co-and developer of the ‘ABC of ICT’ (The Attitude, Behavior and Culture of ICT) publications, having conducted ABC workshops and business simulation workshops with delegates representing more than 5000 organizations world-wide.